Exchanges & Returns
Step 1: Find your order
Go to this link and enter your Order Number (HC####) followed by the email you used to place your order and hit 'Find Your Order'
Step 2: Choose items to exchange
Choose the items you want to exchange and don't forget to choose the quantity as well - then hit next
Step 3: Select Exchange Reason
Select the reason for your exchange
Step 4: Choose items to receive
Select the items you'd like to receive instead and ensure you select the appropriate size (Please check the size chart beforehand to avoid any errors)
Step 5: Finish
Choose the 'Free' option for your exchange and you're done! Expect to receive your FREE exchange in 2-5 working days!
Return & Refund Steps
Step 1: Find Your Order
Enter your Order Number (HC####) as well as the Post Code you used to place your order - It's important that these match
Step 2: Choose items to return
Select the exact items you would like to return (By checking the box on the far left) and make sure to include a Return Reason and a Return Option then hit 'Proceed'
Step 3: Choose your Return Method
Choose your preferred courier [If you don't have a printer at home, make sure to choose a non-printer required
Step 4: Drop off items
Download the QR code [PDF] Make sure to save it, then follow the instructions - take your items with you to the Courier Drop Off Point