Free exchanges

30-day Fit Guarantee

Hassle-Free Returns


It's OK if you didn't love everything you ordered - we still love you!

We’re rated Excellent on Trustpilot because we really care about your HeyCures experience. We know that getting the perfect fit is challenging, but rest assured that your satisfaction is our top priority.


There's a step-by-step guide below to show you how to complete a return but it's so easy to do, you'll have it nailed after the first time you try it. If for any reason you don't, you can always email our Customer Service team 😊

Start an Exchange/Return

Returns Policy

Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple.

 

You have 30 whole days from the day you receive your order to decide if it's not quite right and book in your exchange/return. Everything you buy on our site is eligible for return except for the briefs - unless faulty.

 

Returns will only be accepted if the item is in its original condition - this means unworn and unwashed. There are very rare instances where you may have received a faulty or incorrect product. Contact us directly if you have experienced this and would prefer a refund rather than exchange or credit.

 

We reserve the right to adjust your return method if your return arrives in an a condition which does not meet our returns policy.

Common Questions

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